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Debug Mode (Advanced Support)

Outcomes: Gain an understanding of debug mode in myData.

Enabling extended log information

From time to time it may be necessary to collect extended logs from myData to enable our consultants to assist with debugging.

 

Enabling "DEBUG" logging can reduce the performance of the myData client and admin apps.

myData Application

  1. On the computer where you want to collect extended logs, browse to the myData install directory


  3. Open the MyData.exe.config and find the <root> tag
  4. Change this tag from "INFO" to "DEBUG"
  5. Save the file
  6. Restart myData
  7. Please re-enable standard logging after after extended logs have been collected

myData Admin Application

  1. On the computer where you want to collect extended logs, browse to the myData install directory
  2. Open the MyData.AdminApplication.exe.config and find the <root> tag
  3. Change this tag from "INFO" to "DEBUG"
  4. Save the file
  5. Restart myData Admin Application
  6. Please re-enable standard logging after after extended logs have been collected

Enabling standard logging information (Default)

After any debugging please change the log level back to "INFO"

myData Application

  1. On the computer where you want to collect extended logs, browse to the myData install directory
  2. Open the MyData.exe.config and find the <root> tag
  3. Change this tag from "DEBUG" to "INFO"
  4. Save the file
  5. Restart myData

myData Admin Application

  1. On the computer where you want to collect extended logs, browse to the myData install directory
  2. Open the MyData.AdminApplication.exe.config and find the <root> tag
  3. Change this tag from "DEBUG"  to "INFO"
  4. Save the file
  5. Restart myData Admin Application